Services and Program changes at the Centre due to Covid-19 – as of 1st July, 2020

We appreciate the community support and understanding in our changes to our services.  As of 1st July, we will commence clinic hours being open Monday to Friday between 9am and 12.30pm.  The clinic will be closed in the afternoons to allow for the centre to be thoroughly cleaned.  This decision has been made in line services provided within our regional and local health services.  We will continue with temperature and symptom checks and social distancing measures for all staff and consumers. Consumers should be encouraged to make appointments where possible to ensure minimal numbers of people in the Centre at any given time.

Services Provided:

* Community Aged Care – Case Management, NDIS and individual respite and transport services will be available for urgent clinical maters only.

* Physiotherapist will be returning to fortnightly visits on Thursday mornings from the 9th July.

* Social Worker will resume fortnightly visits on Wednesdays from 9th July starting 9.30 to 12.30

* Psychologist Tess Howells from the Royal Flying Doctor Service will resume fortnightly visits on Thursday afternoons from 2nd July and alternate Thursdays via video link.

* Flu Vaccinations by appointment.

*Rural Outreach Worker service will continue as an external service to HBNC.  Phone and video link appointments available by contacting the outreach workers directly.  The rural outreach workers can provide services in home if required.

*Podiatry services continuing as normal.  Call centre for scheduled visiting dates and to book.

*Diabetic Educator providing services by phone or video link.  Call centre for dates.

*Remedial Massage has recommenced in centre on Thursday afternoons with Darcy Penrose.  Call Darcy direct to book on 0428 831 502

* Pathology services – Wednesdays only

* District Nursing services

* Emergency Response 

For all appointments at the Centre we will ask specific questions before booking you in. When you present in person to the Centre your temperature will be checked before entry is permitted.  Please call us if you have any concerns for specific care needs including access to basic supplies, medications for food. We ask all community members to STAY HOME PLEASE


Staying at home is the most effective method to contain the spread of Coronavirus (COVID-19)

For the best and most up to date advice on Coronavirus (COVID-19) visit the Department of Health and Human Services website: or CLICK HERE

If you suspect you have COVID-19 choose from the following options:

  • Call the COVID-19 24 hour Hotline on 1800 675 398
  • Call your GP to discuss your symptoms
  • Attend the local testing clinics in Hamilton or Horsham:
    – Hamilton testing clinic is at the Hamilton Hospital –
    open 1pm to 3pm Monday to Friday and 10am to 12pm Saturdays. Strict testing criteria applies and children 9 years and under must see a GP or visit the Emergency Department of a Hospital.  The WDHS (Hamilton Hospital) Emergency Department must be called on 5551 8222 ahead of your arrival so that the Emergency Department can be prepared for you.
    – Horsham testing clinic – details below:

Stay informed – download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join our WhatsApp channel on iOS or Android.

Know the symptoms

It is important that you can recognise the symptoms and how COVID-19 is transmitted. Reported symptoms include:

  • Fever (> 38 degrees C)
  • Coughing
  • Sore throat
  • Shortness of breath or breathing difficulties

The Federal Government’s Department of Health says transmission of COVID-19 may still be infectious up to 24 hours before symptoms appear and until at least 24 hours after symptoms resolve.

Use the Victorian Government’s Department of Human and Health Services (DHHS) self-assessment tool if you are unsure or concerned about COVID-19

Wimmera Primary Care Partnership have provided a list of handy contact numbers which may be useful to you during this uncertain time: COVID-19 Support Contacts April 2020

Epidemiology is is the study of how often diseases occur in different groups of people and why.  This is the Link to the current up to date epidemiology data for Coronavirus through DHHS.  (this may take a moment to load) Up-to-date epidemiological data  

Practice good hygiene

The best way to protect yourself, your friends and family is to practice good hygiene, particularly for your hands and for your lungs.

We suggest:

  • Washing your hands with soap for 20 seconds or more or use a greater than 60% alcohol-based hand sanitizer whenever you enter or exit a space.
  • Be sure to cover your mouth and nose when you cough or sneeze. Use a disposable tissue and discard. Alternatively use your elbow only if you must.
  • Try not to touch your face, to minimise the virus entering your lungs.
  • Regularly wipe surfaces and objects (e.g. telephones, keyboards) with disinfectant, as contamination on surfaces touched by staff and visitors is one of the main ways that COVID-19 spreads. The virus can survive for several days on surfaces.
  • Practice social distancing, maintaining 1.5m of distance away from people and limiting handshaking. A wave or a bow are respectful alternatives.
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • See a health care professional if you are unwell, and stay away from the workplace and other public places.

Taking these steps should be sufficient to address the main drivers of transmission:

  • Contact with contaminated surfaces
  • Coughing and sneezing
  • Physical contact